Store Info
Refund, Return & Cancellation Policy
Orders must be cancelled prior to being shipped and/or fabricated (i.e., custom chain, wire rope or soft rope assemblies). Special ordered and fabricated items may not be returned once shipped.
Because most of our products carry implied safety standards, return and/or exchanges are not allowed unless approved by our management team. A restocking fee of 20% may be charged on all returned or exchanged items.
Shipping charges are not refundable.
Frequently Asked Questions
Q: I have a question about an online item or an order that I've placed. Who should I call?
A: Please call (503) 399-7037 and ask for Nick.
Q: What are "Safety Items?"
A: Items referred to as "Safety Items" include but are not limited to: fall protection items (i.e., carabiners, harnesses, lanyards, etc.), lifting / hoisting items (synthetic slings, shackles, hooks, etc.), load rated items (come-a-longs, pulleys, turnbuckles) and personal protective equipment (hardhats, safety glasses).
Q: What are "Fabricated Items?"
A: Items referred to as "Fabricated Items" include but are not limited to: wire rope slings, specially made synthetic slings, spliced rope slings and chain slings and other improved goods not assembled prior to order placement.
Q: Why do we disallow returns on so many different items?
A: Our customers often bet their life, the lives of others and the safety of their equipment on the proper functioning of the items we sell. Once an item leaves our store we cannot in good faith sell it as new, nor can we guarantee its proper functioning. We never want our customers to second guess the quality or reliability of items we sell. Ask yourself, "Would I willingly buy, for example, a returned / used safety harness or lanyard?"
In addition, many products are ordered with exact specifications (a certain length of cable, rope with a certain protective coating or in a certain color, a non-stock harness in an atypical size, etc.). Such products, if not sold to the ordering party, can be difficult if not impossible for us to resell after a cancellation. Therefore, specially ordered products are not returnable or refundable.
Q: Are your prices guaranteed for any certain length of time?
A: We sell and distribute many products made of steel, and steel prices are incredibly volatile. Recently steel prices have gone up an extraordinary amount, but in times past, they have actually gone down. The short answer is that the pricing on our website will change without notice, so the price you see is the price you pay. We do reserve the right to change our pricing even after an order (due to a price increase from the manufacturer or due to a data entry error). In such a case (although very, very rare), you will not be charged until you have agreed to the new price and you reserve the right to cancel your order.
Q: Do you offer in-store pickup?
A: Yes, if you live near one of our locations please feel free to pick up your order at the store. Just remember that it is important to verify at which location your item is located. Many products are inventoried at both stores, but there are times when a product may only be available at one particular store.
Q: Is Westech Rigging Supply a federally registered vendor for the federal government?
A: Yes, please visit our Contact Us page for each store's CAGE code and DUNS number.
