WHEN WILL MY ORDER SHIP?
We make every attempt to ship orders quickly. Many orders ship the same day, and most ship within 48 hours. Your order must be placed before 12 Noon Pacific Time for it to ship the same day. UPS does not ship on the weekends and our stores are closed as well, so keep that in mind when ordering after 12 PM on Friday or over the weekend. You will be notified in the event an item ordered is not available.For expedited shipping, you must choose an expedited shipping method when placing your order (i.e., not UPS Ground). If you need your order to arrive by a specific date, then please indicate as such on your order in the Comments section or call us toll free at 800-442-7454.
HOW WILL YOU SHIP MY ORDER?
We are proud to offer a fast, reliable and affordable shipping platform. We offer several shipping options to best suit the needs of our customers, and all of the shipping rates shown on our site are instant and accurate (exceptions may occur). Our intelligent shipping system means whether it's light or heavy, big or small, we ship it all! The options we offer are:
UPS 2nd Day Air®
UPS Next Day Air Saver®
UPS Next Day Air®
UPS Standard to Canada
Freight Truck LTL
(for large shipments over 150lbs)
WILL YOU DO A PARTIAL SHIPMENT IF MY ORDER CONTAINS ITEMS NOT CURRENTLY IN STOCK?
The short answer is yes, but not by default. Most orders we receive are not "rush" orders per se, so we don't assume our customers want to pay more than one shipping charge. We order inventory every day, and we know how much it hurts to pay for multiple shipments on one order. Sometimes, however, it must be done. So, we are happy to split up an order if you have an item that you need right away. Just let us know and we'll ship items however you want!
HOW DO YOU CHARGE FOR SHIPPING?
Nobody likes to pay for shipping, so we do our best to keep rates as low as possible. You pay what we pay, plain and simple. Shipping is not a profit center for us. In fact, we get substantial discounts from our shipping providers and we pass the savings onto our customers.
We have a very accurate shipping system that allows for real-time rates to be calculated by all carriers we offer. Shipping charges are calculated based upon the shipping address entered during checkout, the total shipping weight of the order (including packaging) and the type of shipping method chosen. In the event rates do not calculate correctly, we reserve the right to adjust shipping charges prior to processing and shipping your order. This may happen with large, heavy shipments or shipments to rural / residential areas.
DO YOU OFFER FREE SHIPPING?
We do offer free shipping on select items! All such items are indicated with a free shipping icon on the item page, so be sure to look for that and choose UPS Ground as your shipping method at checkout. Also, those looking to place large orders should contact us beforehand so we can make sure you get the best deal possible!
CAN I GET SATURDAY DELIVERY?
Yes, but you must make a note in the Comments section of your order. Or, simply contact us.
HOW CAN I SEE MY ORDER STATUS?
Every order confirmation email contains a tracking URL that shows the current order status. Order tracking is only available after your package is received and scanned by its carrier.
I HAVEN'T SEEN MY ORDER AND I THINK SOMETHING HAS GONE WRONG. NOW WHAT?
By all means, if you think your order has been lost or somehow overlooked, please contact us! Be sure to have some kind of information handy, such as your order number or at least a last name and a date that you placed the order.
It is possible that the shipping address you entered was problematic for the carrier. In the event the carrier cannot ship to the address you entered--especially if the address you entered contained an error--then you will be responsible for paying for a re-shipment. We do use software to help verify addresses prior to shipping, but in the event a fouled address slips by us, we cannot be responsible for shipping penalties and associated fees charged by the carrier.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
For items that ship via an expedited method, such as UPS 2nd Day Air®, your transit time is indicated by the name of the shipping method (meaning your package takes two business days to reach you once it has shipped). Most of our orders typically ship via UPS Ground, and for that, please reference the transit map below. Please note, this map is for reference purposes only for packages shipped from our stores in Oregon. For information specific to your order, please refer to your specific tracking link emailed to you after placing your order.