Shipping & Delivery
Shipping Information - Read Carefully!
WHEN WILL MY ORDER SHIP?
We make every attempt to ship orders quickly. Many orders ship the same day, and most ship within 48 hours. Your order must be placed before 12 Noon Pacific Time for it to ship the same day. UPS does not ship on the weekends and our stores are closed as well, so keep that in mind when ordering after 12 PM on Friday or over the weekend. You will be notified in the event an item ordered is not available.
For expedited shipping, you must choose an expedited shipping method when placing your order (i.e., not Economy). If you need your order to arrive by a specific date, then please indicate as such on your order in the Comments section or call us toll free at 800-442-7454.
HOW WILL YOU SHIP MY ORDER?
- UPS Ground
- UPS 2nd Day Air®
- UPS Next Day Air Saver®
- UPS Next Day Air®
- UPS Standard to Canada
- UPS Worldwide Expedited
- USPS Priority Mail
- Heavy Freight (for oversized shipments or those over 150 lbs)
We are proud to offer a fast, reliable and affordable shipping platform. We offer several shipping options to best suit the needs of our customers, and all of the shipping rates shown on our site are instant and accurate (exceptions may occur). Our intelligent shipping system means whether it's light or heavy, big or small, we ship it all! The options we offer are listed to the right (or above on a mobile device).
WILL YOU DO A PARTIAL SHIPMENT IF MY ORDER CONTAINS ITEMS NOT CURRENTLY IN STOCK?
The short answer is yes, but not by default. Most orders we receive are not "rush" orders per se, so we don't assume our customers want to pay more than one shipping charge. We order inventory every day, and we know how much it hurts to pay for multiple shipments on one order. Sometimes, however, it must be done. So, we are happy to split up an order if you have an item that you need right away. Just let us know and we'll ship items however you want!
CAN I GET SATURDAY DELIVERY?
Yes, but you must make a note in the Comments section of your order. Or, simply contact us.
DO YOU OFFER FREE SHIPPING?
FREE SHIPPING PROMOTION is now in effect! Most orders over $299 and under 150 lbs will receive free Economy shipping, and most orders over $2500 will receive free Heavy Freight shipping. Valid in the contiguous 48 states only. Select products excluded, including but not limited to: cut-to-length items including wire rope, rope/cordage, most full spools of rope/cordage, pole saws, fire extinguishers, select chemicals and other items that are heavy, oversized or require special handling. Select brands excluded, including but not limited to: Caldwell, Thern and Tractel. Ask a sales representative for further details.
DO YOU HAVE ANY PROMO CODES AVAILABLE?
Yes! Please take a look at our Promotions page to view all available offers.
HOW CAN I SEE MY ORDER STATUS?
Every order confirmation email contains a tracking URL that shows the current order status. Order tracking is only available after your package is received and scanned by its carrier.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
For items that ship via an expedited method, such as UPS 2nd Day Air®, your transit time is indicated by the name of the shipping method (meaning your package takes two business days to reach you once it has shipped). Most of our orders typically ship via UPS Ground, and for that, please reference the transit map below. Please note, this map is for reference purposes only for packages shipped from our stores in Oregon. For information specific to your order, please refer to your specific tracking link emailed to you after placing your order.
I HAVEN'T SEEN MY ORDER AND I THINK SOMETHING HAS GONE WRONG. NOW WHAT?
By all means, if you think your order has been lost or somehow overlooked, please contact us! Be sure to have some kind of information handy, such as your order number or at least a last name and a date that you placed the order.
It is possible that the shipping address you entered was problematic for the carrier. In the event the carrier cannot ship to the address you entered--especially if the address you entered contained an error--then you will be responsible for paying for a re-shipment. We do use software to help verify addresses prior to shipping, but in the event a fouled address slips by us, we cannot be responsible for shipping penalties and associated fees charged by the carrier.
ADVERSE WEATHER DELAYS
Please be aware that any inclement weather throughout the United States can cause shipping delays. We may not be able to advise customers in advance of all weather related delays that may occur along their route, so please make a point to be aware of any weather advisories that may be affecting your region.